I'm also curious: have any of you Monks had similar experiences? How did you handle them?
in reply to Debugging Perl over the phone
I've done over-the-phone debugging, but only with code that I was familiar with. It really gets fun when you're talking with someone is has an exaggerated sense of their own competence.
Me: First, type <string of chars> return
(Pause, listen to the sound of too many keyclicks)
Him: Nothing happened.
Me: That's odd. What, exactly, did you type?
Him: <string of chars> return
Me: Uh, how many keystrokes in "return"?
(Bang head on table)
PDP-10/TOPS-10 folks might recall that it was possible to patch the running operating system. Try that over the phone.