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Re: package FixUserIssues;

by bibliophile (Parson)
on Apr 12, 2005 at 14:55 UTC ( #447026=note: print w/ replies, xml ) Need Help??

in reply to package FixUserIssues;

For me, the shoe is (finally!) on the other foot... I have to call our (outsourced) tech support. *They* often need the ClueBat (eg - me: "Your last router table update blocked ports I need" them: "Have you tried rebooting your PC?" me: "AAAARGH!") I'd like to see this:
foreach $tech_support_call (@queue) { if ($user->{clueful} { $TSC->escalate($tech_support_call); } else { $TSC->follow_script(); } }

Update: changed subject to something more relevent

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