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Re^2: (OT) Fixing Line Endings

by Ovid (Cardinal)
on Nov 30, 2006 at 14:48 UTC ( #586950=note: print w/ replies, xml ) Need Help??


in reply to Re: (OT) Fixing Line Endings
in thread (OT) Fixing Line Endings

We have thousands of customers. Every time you give a customer one more thing they have to remember means more calls to the support center when they forget what we tell them.

Cheers,
Ovid

New address of my CGI Course.


Comment on Re^2: (OT) Fixing Line Endings
Re^3: (OT) Fixing Line Endings
by rhesa (Vicar) on Nov 30, 2006 at 17:03 UTC
    Sure, sure. Everything you can do to avoid support calls is valuable. That doesn't mean you shouldn't avoid the opportunity to educate your customers: I would have first opted for a customized HTTP_INTERNAL_SERVER_ERROR.html (or whatever your 500 template is), including links to an FAQ entry detailing how to upload programs.

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