however I need this to be MULTI-USER not single player.
Multi-User is always way more complicated, no matter the programming language. You have to share data, allow concurrent access and so on.
"You have reached the Monastery. All our helpdesk monks are busy at the moment. Please press "1" to instantly donate 10 currency units for a good cause or press "2" to hang up. Or you can dial "12" to get connected directly to second level support."