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buadmin

by buadmin (Initiate)
on Sep 17, 2012 at 22:46 UTC ( #994142=user: print w/replies, xml ) Need Help??

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[Corion]: marto: Yeah, feels like that ;) You could set up the cronjob that auto-creates tickets :-))
[marto]: the ticketing system does not accept calls via email, nor has it a working API. It's tied into Active Directory for authentication and the Solaris boxes aren't on that domain
[Corion]: The one thing I haven't figured out a solution to is how to get an edge-trigger instead of sending an email every 5 minutes if the usage is above 90%. I want one mail when it goes over 90% but no more emails as long as it stays between 90% and 95%.
[Corion]: marto: Clever! ;)
[Corion]: You can only reach me by pager
[Corion]: Maybe the solution would be to launch a cron job every minute that takes two measurements a minute apart and sends a mail if the usage is below on the first and above threshold on the last measurement
[marto]: that's essentially it :)
[marto]: I think the long term solution would be to have sysadmins that do their job, so I don't have to do everything :P
[marto]: they already have an entire BMC patrol system, which they disabled, because it was sending out spurious messages. So rather than fix the issue, or even find out what it was, they turned it off. No messages, can't be any problems, right?
[Corion]: marto: But having open tickets / incidents increases the pressure on them ;) Of course, likely your contract / SLA specifies an upper limit for the number of incidents :-D

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