Unfortunately, the call center is a different organization and they have their own systems. We won't be able to provide them a client/server setup (yet - maybe in the future, but that's a ways down the road).
The tentative plan is to provide them with a script that they can run against the source file to encrypt it and then we process it on our side. That's why I'm hoping for the lightest-weight approach. I'm also puzzling around with some simple reversible ciphers that can be used to do the encoding.
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