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the user should get a friendly "Sorry" screen, with instructions to try again, and a way to notify the webmaster

I think it depends on the application. If you are offering a free service, you can probably get away with this. If you are offering a service where you have customers that are paying for the usage of your page, you'll need to have more than just this.

Otherwise, you'll end up with a support department always trying to figgure out what to tell a customer whenever they write in and ask what went wrong.

In my experience, the best system is short descriptive error messages. These give clueful users enough info that they don't need to request support. It also gives your support department enough info to go on that they don't have to spend so much time helping the less-cluefull users (or bugging the programmers).

Your results may vary.


In reply to Re: Re: Does fatalsToBrowser give too much information to a cracker? by ehdonhon
in thread Does fatalsToBrowser give too much information to a cracker? by rinceWind

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