I don't know what your point is. Perhaps you are trying to
say that the programmer didn't understand the problem. But
you didn't tell us what happened after the programmer talked
to the customer. Did he screw up and the customer never got
his report? Or did the customer get his report after the
data was reloaded? In the latter case, I'd say the programmer
did understand the problem.
I strongly disagree that you don't understand a problem if you
cannot explain it in a few sentences to someone totally unfamiliar
with the field, and who has no interest in knowing.
After I graduated, I did a few years of theoretical research
at a university. The first nine months I spend studying
topology before I could understand some of the problems I was
working on. Was I a bad researcher because I won't be able
to explain the problems here on this webboard? I don't think so.
If all people who really understood things well all could
easily explain things to other people regardless of their
level, the quality of education would be much better. I've
seen people, top of their field by a large margin, who
write very hard to understand papers. That doesn't make them
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