For my 'Contact Us', I'm using a helpdesk ticket software that requires registration before posting.

The issues I've heard about is with people with too much time on their hands spamming the signups form with no intention of logging in, leaving alot of fake accounts setup in system. I'm trying to institute safeguards up-front to prevent this.

What I'd like to do now after reading the wonderful feedback in this thread, is to find a way to limit submissions -- both on the signup page AND the ticket submissions page. For a 'Contact Us' page for legitimate visitors, I would like a way that doesn't use cookies IF it's deemed impractical for this purpose. If it's not impractical, I'd like to use cookies or parameters or whatever is effective.

What are the steps involved to limit submissions? Also, what's a good time period to use once the signups form has been submitted, before another can be submitted? I would probably use this technique to control the # of tickets submitted once someone is inside the system, if that feature is not already available.

I am a newbie at sessions management techniques, but am willing to learn.

Any help will be greatly appreciated.

Thanks again.