Consistently I have found( in general not just IT) that most people are intellectually lazy.
Once they find some way of doing something they will not attempt to find another way to do it. Often they will say or do 'ANYTHING' to keep from changing their habits or their thoughts on particular subjects/processes or methods.
In your case, I bet if you ask them for details so that it can fixed, you will get an amazing amount of information and stories that will keep you running-around on why it is an issue.
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