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Salauddin4057's scratchpad

by Salauddin4057 (Initiate)
on Jan 28, 2013 at 09:40 UTC ( #1015661=scratchpad: print w/replies, xml ) Need Help??

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[marto]: they already have an entire BMC patrol system, which they disabled, because it was sending out spurious messages. So rather than fix the issue, or even find out what it was, they turned it off. No messages, can't be any problems, right?
[Corion]: marto: But having open tickets / incidents increases the pressure on them ;) Of course, likely your contract / SLA specifies an upper limit for the number of incidents :-D
[Corion]: marto: Ow ...
[marto]: Corion They don't get into trouble for the number of tickets, or even breached tickets they have
[marto]: which is a core issue with the client
[Corion]: marto: Yeah, I can imagine that
[choroba]: create a ticket if the number of tickets reaches a limit
[choroba]: how deep meta could it go?

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