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Re: Re: Avoiding a second click

by vagnerr (Prior)
on Jun 12, 2002 at 09:51 UTC ( #173748=note: print w/ replies, xml ) Need Help??


in reply to Re: Avoiding a second click
in thread Avoiding a second click

It's a lovely idea but I'm afraid you overestimate the intelligence of some web users. I used to work for a company that provided the Credit Card processing for other companies. And one of the big problems we had was with users pressing the submit button more than once. Yes even with something as important as their own money they would ignore explicit instructions to be patient and not submit their credit card multiple times. I kind of felt we should treat it as a idiot tax but we had to protect the customers from themselves :-)

---If it doesn't fit use a bigger hammer


Comment on Re: Re: Avoiding a second click
Re: Re: Re: Avoiding a second click
by zakzebrowski (Curate) on Jun 12, 2002 at 14:19 UTC
    I have to second this... Same experience with my customers... In fact, in one case my customer clicked the submit button as fast as he could just to prove the system could be broken. Ended up setting a hidden form value on the page and if that variable was set, we would display an alert box saying "Don't do that!"

    ----
    Zak
    "There is no room in this country for hyphenated Americanism" ~ Theodore Roosevelt (1915)

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