The moral is that people act in accord with their perceived self-interest. You believe that being objective is the right approach. Enough people disagree that assuming objectivity from most people with a vested self-interest is stupid.
in reply to Objectivity and Commercialism
Now who is right? Is it better to be objective? Or to take advantage when you can? The answer to that depends on whether you expect to have repeat business. An extreme example are people who provide wedding arrangements. They don't expect you to be a return customer, and so have every reason to take advantage of you in any way that they can...