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RE: My home internet connection is

by JohnB (Scribe)
on Nov 09, 2000 at 01:03 UTC ( #40628=note: print w/ replies, xml ) Need Help??


in reply to My home internet connection is

DSL is a nightmare to get!

I signed up for DSL and an ISP from the DSL provider web site. It finally took three months before I could get an appointment to have DSL installed.

The techinician showed up and installed the splitter. The next step was to install the modem and program the IP addresses on my computer. He then asked me what IP addresses to use. Since I signed up for DSL and the ISP on the same web site I assumed they would provide this information.

It took a while to to find the name of the ISP and call them to get the IP addresses. By this time the appointment was over and the technician had to leave. I ended up programming the modem and my computer and got it working the next day.

The DSL line worked fine for several months then it stopped working for days. It took hours on hold before I could even leave a voicemail message at customer service. Finally the DSL started working again and a week after that I got a phone call to make an appointemtment to get it repaired. It was already working when they called.

A few days later my phone stopped working. The phone company told me it would take a week to get it fixed. I couldn't wait a week so I fixed the wiring myself.


Comment on RE: My home internet connection is
RE: RE: My home internet connection is
by Fastolfe (Vicar) on Nov 09, 2000 at 01:07 UTC
    Rule #1: DO NOT get DSL with anything non-standard. Do not call up and change anything about your DSL order prior to it being installed, and AVOID making any changes to your phone line after your DSL is installed. Most phone company employees and systems were originally meant to accomodate simple voice and data circuits. DSL is "weird" and implemented in various software in strange ways. As a result, it's very easy for a human operator to goof up your DSL, and sometimes even normal changes can result in other strangeness in your order that could cause your DSL to be disconnected or stop functioning.
      Do those comments also apply to ISDN? I know that everytime I called them for whatever reason concerning the line, it was a complete case of FUBAR... every time.

      Roy Alan

        Not in my experience.. I had ISDN for a couple of years prior to getting DSL and never had any problems. The real problem was with my ISP, but that's a whole other story. The line itself was usually pretty stable and pretty clean.

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