Not reporting bugs

[Boldra]

in reply to When writing code for end users, what operator error surprises you the most?

User: Can you write something to check if an order is really in the database?
Me: Why do you want to do that?
User: When we have lots of orders to delete, we have to check each one before we delete it.
Me: Why don't you use mass_delete.pl?
User: Oh, that hasn't worked for a couple of months.
Me: Why didn't you mention this before ‽‽‽