in reply to
Re: Re (tilly) 2: Beware the Trolls!
in thread Beware the Trolls!
I would like to say "No", but mistakes do happen.
The problem is that it takes some skill and sometimes more
than a little guesswork to tell which questions are likely
to be from someone who really doesn't know better, and
which are likely to be from someone who probably has the
resources to answer their own question, but is feeling
lazy. So there are cases of mistaken identity.
My two rules of thumb are to assume the best, and to try
to answer the question I think the person should be
asking rather than the one they are. Frequently that will
mean that rather than give an answer, I explain how to find
the documentation, and give hints on where in the
documentation the answer is likely to be found. That tends
to work pretty well. If they were just lazy, that
discourages asking me. If not, it allows them to answer
their question, while giving them tools to answer the next