in reply to
Debugging Perl over the phone
I think all OS's should come with screen reader software
as part of the standard install. At a previous job, I
had to do a lot of phone support, my favorite customer was
one that was visually impaired. Mainly because he didn't
have to tell me what was on his screen, he could just let
the computer read it to me. It even echoed the characters
as he typed them and said what menus were being selected.
Made my life much easier when I could actually believe
what I was being told.