Ok I'll weigh in here with only one insight, which is to say that RT version 1 is IMHO and experience a very poor scaler and has behaved abominably after much use. RT2 I have messed about with but not deployed .. mayhap they have improved it's scalability... i recall v2 supporting various DB interfaces.... actually - gulp - rt2 is probably worth a look.
I can't believe it's not psellchecked
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I haven't looked at RT1, but RT2 is pretty impressive. I haven't used it under heavy load, but it ran acceptably on my horrendously underpowered server (200 MHz PPro, 128 MB RAM, hosting PostgreSQL + Apache/mod_perl). BTW, RT3 beta was just released.
You can try RT2 out at rt.perl.org. You can play with it here (the guest password is guest).
TGI says moo
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++TGI , I'll check it out, since only this morning I revisit the NEED
for some kind of request/fault tracking , since none of our admins are mindreaders (yet), and
this week I'm certain we've solved the same problem multiple times.
submersible_toaster wanders off to see if anyone will listen to his
case this time after dropping some choice phrases like 'duplication of effort' along
with 'man hours'
I can't believe it's not psellchecked
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