Er, who is "they"? CPAN RT is graciously provided as a means for module authors to manage "bug reports"¹ or feature requests: for the most part only the registered maintainer of a module will be notified of new tickets and only that maintainer can update the tickets. There is no magic "they" waiting to respond to any and all tickets. However there is no compulsion for the author to use it at all and many will specify the means by which they want to receive reports (this might be by direct mail, via a mailling list, through RT or some other means,) so you should always check in the README or the documentation for a module whether the author has so specified the appropriate channel: not doing so might result in your report being ignored.
/J\
¹ This is quoted because for some modules it seems I get any and all communication through RT.
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