But the bottom line is ... no matter what happens, you gotta save face in front of the customer.
On a complete tangent over to human relations, that is the cause of a lot of headaches I hate. When you know there is a problem, and they just won't admit it. It makes the denier look bad, and problems don't get solved.
Don't save face. After all, Step One is admitting that there is a problem.
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