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DSL is a nightmare to get!

I signed up for DSL and an ISP from the DSL provider web site. It finally took three months before I could get an appointment to have DSL installed.

The techinician showed up and installed the splitter. The next step was to install the modem and program the IP addresses on my computer. He then asked me what IP addresses to use. Since I signed up for DSL and the ISP on the same web site I assumed they would provide this information.

It took a while to to find the name of the ISP and call them to get the IP addresses. By this time the appointment was over and the technician had to leave. I ended up programming the modem and my computer and got it working the next day.

The DSL line worked fine for several months then it stopped working for days. It took hours on hold before I could even leave a voicemail message at customer service. Finally the DSL started working again and a week after that I got a phone call to make an appointemtment to get it repaired. It was already working when they called.

A few days later my phone stopped working. The phone company told me it would take a week to get it fixed. I couldn't wait a week so I fixed the wiring myself.


In reply to RE: My home internet connection is by JohnB
in thread My home internet connection is by vroom

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