What are your minor annoyances then?
That's a good point about dogfood. I wonder why?
A bit of a techinical question, but when running RT, I take it that it runs on a dedicated box/boxes, but how do you manage the e-mail domain? For example, does it only parse e-mails to firstname.lastname@example.org, what about yourname@yourdomain? Or do you get all normal company e-mails routed somewhere else?
I'm going to join the RT mailing list and forum to ask these questoins there, as I am beginning to stray from the main thread.
Fancy a email@example.com? Just ask!!!