On your second question: How long is the script, how big is it output and how long does it take for the script to run to conclusion? And equally important to know, what kind of server are you using (hardware + software specs)?
I once ran into a similar issue with an Apache server: the script worked fine on our internal network and with most of our clients on the internet, but one client could not get it to run due to time-outs. It appeared that there was some "slow" link between them and us and this made the browser time out, requesting the script again (or perhaps they pressed the "reload" button), getting the heavy script to start again, until the server crawled to a halt and then a few minutes later (when the backlog cleared and all broken-off connections disappeared) the server ran fine again. Solution: split up the output over several webpages to be requested and send separately.
"If you have four groups working on a compiler, you'll get a 4-pass compiler." - Conway's Law
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