Beefy Boxes and Bandwidth Generously Provided by pair Networks
Just another Perl shrine

Comment on

( #3333=superdoc: print w/replies, xml ) Need Help??
Here is a question/meditation I threw together at work but I thought I would throw it into the wider audience:

Why is it that when we use a desktop application we accept that we may need a manual, that we may need training and that practise makes perfect?

Yet when we use a web application we expect it to be obvious? In fact, the more complicated the operation the easier we expect it to be.

We frequently accept that we cannot make software idiot proof yet we attempt to do exactly that when we present an interface through HTML.

The underlying application is probably no different yet by using a web browser we automatically assume a differernt mindset.

More often than not we succeed to some degree but the very lack of this training, manuals and user help means that when a user makes a mistake or assumes behaviour about the software it becomes the developers fault?

Is it not the case that for complex intranet applications that it is fair to expect the user to complete training before becoming a qualified end user?

Of course you should test, debug and usability test but even then is there not a balance between testing for usability and accepting that the user must have at least *some* foreknowledge before being able to understand the application you have built?

Just some thoughts I'm having based on work I'm doing :)


In reply to OT: Users and software - desktop and web user mindset differences by simon.proctor

Use:  <p> text here (a paragraph) </p>
and:  <code> code here </code>
to format your post; it's "PerlMonks-approved HTML":

  • Posts are HTML formatted. Put <p> </p> tags around your paragraphs. Put <code> </code> tags around your code and data!
  • Titles consisting of a single word are discouraged, and in most cases are disallowed outright.
  • Read Where should I post X? if you're not absolutely sure you're posting in the right place.
  • Please read these before you post! —
  • Posts may use any of the Perl Monks Approved HTML tags:
    a, abbr, b, big, blockquote, br, caption, center, col, colgroup, dd, del, div, dl, dt, em, font, h1, h2, h3, h4, h5, h6, hr, i, ins, li, ol, p, pre, readmore, small, span, spoiler, strike, strong, sub, sup, table, tbody, td, tfoot, th, thead, tr, tt, u, ul, wbr
  • You may need to use entities for some characters, as follows. (Exception: Within code tags, you can put the characters literally.)
            For:     Use:
    & &amp;
    < &lt;
    > &gt;
    [ &#91;
    ] &#93;
  • Link using PerlMonks shortcuts! What shortcuts can I use for linking?
  • See Writeup Formatting Tips and other pages linked from there for more info.
  • Log In?

    What's my password?
    Create A New User
    and all is quiet...

    How do I use this? | Other CB clients
    Other Users?
    Others making s'mores by the fire in the courtyard of the Monastery: (1)
    As of 2018-07-22 22:49 GMT
    Find Nodes?
      Voting Booth?
      It has been suggested to rename Perl 6 in order to boost its marketing potential. Which name would you prefer?

      Results (457 votes). Check out past polls.