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I have a cable modem through @Home, and have had good service overall, but when I do need help receive roughly the level of service I've been trained to expect from faceless nationwide corporations. However, this level of apathy doesn't necessarily swing only to their advantage, as I discovered when we had the service installed.

After a month or so on their waiting list, a technician came out to install the modem. For those of you who have never gone through this process, this is a short overview:

1. Technician arrives "between 1:30 and 5:30pm".

2. Technician checks wiring. Yes, they are the same cables they installed a few months ago.

3. Technician plugs the modem into a cable outlet, and another wire into the computer's ethernet jack.

4. Technician hands me instructions for configuring the computer.

5. Technician hands me the service contract. "I'll need you to sign your name on this line."

"The account holder isn't here right now. I'm not on the account. Can I just sign my name there, or should I have them sign this and mail it to you?"

"I'll need you to sign the account holder's name on this line."

Thinking that maybe he just hadn't heard me, I again clarify that I am not the account holder.

"I'll need you to sign the account holder's name on this line."

I scribble unintelligibly on the line in question and hand him the contract. After configuring the computer everything works fine.

And no, I don't own 27 pairs of sweatpants.

In reply to RE: My home internet connection is by brainpan
in thread My home internet connection is by vroom

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