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Re: (OT) Fixing Line Endings

by rhesa (Vicar)
on Nov 30, 2006 at 14:38 UTC ( #586945=note: print w/replies, xml ) Need Help??

in reply to (OT) Fixing Line Endings

Haven't they considered telling their customers to transmit their files as text files instead of binary? Pretty much every ftp client I know of can do this. IMHO, properly uploading files falls in the same category of requirements as a correct shebang line.

Creative solution, though, I'll give you that :)

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Re^2: (OT) Fixing Line Endings
by Ovid (Cardinal) on Nov 30, 2006 at 14:48 UTC

    We have thousands of customers. Every time you give a customer one more thing they have to remember means more calls to the support center when they forget what we tell them.


    New address of my CGI Course.

      Sure, sure. Everything you can do to avoid support calls is valuable. That doesn't mean you shouldn't avoid the opportunity to educate your customers: I would have first opted for a customized HTTP_INTERNAL_SERVER_ERROR.html (or whatever your 500 template is), including links to an FAQ entry detailing how to upload programs.

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