Re: Matching a question in text

[suaveant]

You are asking for A.I....

I would define a set of keywords and keyphrases for FAQ questions, then make some sort of threshold check against the question asked by the user... anything else is just that much more work for not many more results...

                - Ant

[tye]

And you should have a bunch of old requests laying about for testing whether whatever you come up with works for the typical requests that you get.

        - tye (but my friends call me "Tye")

[swiftone]

I realize nothing will be perfect. I was trying to see if anyone had done this before, and what model is most efficient. How do you recommend I run a "threshold check"? By percentage of keywords matched?

[suaveant]

percentage of keywords matched... maybe even weight the keywords and keyphrases and take anything that gets 5 points, or 10, or 2... or more, of course... kind of a reverse search

                - Ant