No.
A good FAQ should always exist.
ALSO, making it KNOWN to the users that the FAQ DOES INDEED EXIST is the problem at hand.
So, put the FAQ FIRST in your documentation.That is my suggestion.
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Snippets of code should be wrapped in
<code> tags not
<pre> tags. In fact, <pre>
tags should generally be avoided. If they must
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or How to display code and escape characters
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