http://www.perlmonks.org?node_id=447026


in reply to package FixUserIssues;

For me, the shoe is (finally!) on the other foot... I have to call our (outsourced) tech support. *They* often need the ClueBat (eg - me: "Your last router table update blocked ports I need" them: "Have you tried rebooting your PC?" me: "AAAARGH!") I'd like to see this:
foreach $tech_support_call (@queue) { if ($user->{clueful} { $TSC->escalate($tech_support_call); } else { $TSC->follow_script(); } }

Update: changed subject to something more relevent