In other words, we're letting human process take up the slack where the computer code doesn't provide all the needed functionality. Sometimes this is a good idea -- sometimes human processes are the best solution -- I just don't think that is the case here. Wouldn't it be helpful for the janitors to see a note of some kind indicating that the requested change has already been made? Seems like it would streamline their own workflow.
"If God had meant for us to think for ourselves he would have given us brains. Oh, wait..."