It doesn't cover production emergencies, high level features that *must* be implemented right away...
Scrum works best when the team cannot
If your organization does not have that luxury (i.e. if you don't have
dedicated support teams to handle production emergencies),
I suggest you abandon Scrum and switch to Kanban
The definitive Kanban reference is this Kanban book
by David Anderson.
FWIW, I've used both Scrum and Kanban and, like The BBC
much prefer Kanban.
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