You'd be surprised how much MS is entangled w/ business in general. Even here in NY - people love MS, because there's a finger to point at or a hand to hold. In terms of the perl interpreter, php, apache/jakarta and to some perception, mysql/postgres - they are disdained 'cause they seem unpointable. You can't pay, "the world," and get a patch for your OS in some agreed time line.
That isn't to say you can't fix it yourself or find help out there in OSS, or that companies can go away and/or say screw off.