Your excerpt is light on details (as I might expect from a CIO targeted publication), so it's hard to have what I'd consider an informed opinion about this particular case. The first question I'd have to ask is, how good were their releases? If the people writing the checks were always satisfied with the results, then maybe no more "process control" was necessary. Without knowing a lot more about what was going on, I can't consider this a "rebuttal."
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